SHIPPING
All jewelry is handmade to order. We make every effort to get you your order as fast as possible. All domestic orders ship via USPS Priority Mail, which includes a tracking number and $50 of insurance. All domestic orders should arrive 1 - 3 days after being shipped out depending on your proximity to San Francisco. You can check out the USPS Priority Mail shipping times map to get a better estimate of how long it will take to arrive at your destination. Just type in "94131" in the origin zip code box. If you would like something shipped internationally (outside the USA), please contact us for a shipping estimate.
SHIPPING COSTS
Shipping is a flat rate of $9.21 for your first item and all subsequent items ship free as long as they are all being mailed to the same address.
PACKAGING
All jewelry comes packaged in Iris Willow 100% recycled natural kraft gift box tied with colorfully dyed hemp twine.
GIFT NOTE
If you would like to add a gift note, please leave the the text for the note in the notes box when you check out. Please keep it short (one - two sentences) so it fits on the note.
JEWELRY CARE
Wipe with a soft cloth to clean the enameled surface. A mild soap may be used if needed. Exposed copper on the edges of the earrings can be cleaned with a mild commercial metal polish if desired, if not the edges may tarnish over time. Enamel is durable, however may chip if dropped, please handle with care.
NECKLACE FITTING GUIDE
All necklaces come in suggested chain lengths, but if you prefer a different length, we're happy to accommodate your request. Simply note your preferred chain length during checkout. We recommend using a tape measure and a string or measuring a favorite necklace to pick the correct length for you.
CUSTOM ORDERS
Have a specific color or design in mind? We love making custom orders, just drop us an email with the best way to contact you and what you're interested in to get the ball rolling.
WHOLESALE INQUIRES
If you're interested in stocking Iris Willow jewelry at your store please fill out this form or email us at iris@iriswillow.com. Please include the name, location and website (if you have one) of you store in your message and we'll follow up with you with a line sheet and additional details.
HANDMADE TO ORDER
Each piece of jewelry is handmade to order and thus each piece is unique and may have a little variation from the pieces in the photos. We try to represent all colors as accurately as possible, but please note that differences in computer screens and settings may effect their appearances.
RETURN POLICY
We hope that you love your jewelry as much as we loved creating it, but if you are not completely satisfied, please email us. Items are fully refundable as long as they are returned within 30 days after the purchase date in their original state, however shipping fees are the responsibility of the buyer. Refunds will be issued once the returned item has been received. Custom, discounted and sale items are final sale.
PRIVACY POLICY
Your privacy is very important to us. We don't sell, trade or transfer your personal information to outside parties. We collect and use personal information solely with the objective of fulfilling those purposes specified by us and only retain it for only as long as necessary for the fulfillment of those purposes, unless we obtain the consent of the individual concerned. We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.